商品敘述：

On May 1, 1992, Doug Friesen, manager of assembly for Toyota''s Georgetown, Kentucky, plant, faces a problem with the seats installed in the plant''s sole product--Camrys. A growing number of cars are sitting off-line with defective seats or are missing them entirely. This situation is one of several causes of recent overtime, yet neither the reason for the problem nor a solution is readily apparent. As the plant is an exemplar of Toyota''s famed production system (TPS), Friesen is determined that, if possible, the situation will be resolved using TPS principles and tools. Students are asked to suggest what action(s) Friesen should take and to analyze whether Georgetown''s current handling of the seat problem fits within the TPS philosophy. This case is accompanied by a Video Short that can be shown in class or included in a digital coursepack. Instructors should consider the timing of making the video available to students, as it may reveal key case details.

涵蓋領域：

International operations;Manufacturing;Process analysis;Production;Production controls;Quality control;Suppliers

相關資料：

Case Teaching Note, (5-693-046), 23p, by Kazuhiro Mishina;
Video Supplement, (9-693-502), 0p, by Kazuhiro Mishina;
Video Short, (7327), 0p, by Willy Shih

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